Frequently Asked Questions

Question 1

When can I move in?

Answer

Move in is typically 15 days after the application is approved and the deposit has been paid. Arrangements can be made to move in sooner if needed.

Question 2

Do you allow pets?

Question 3

Is there parking available?

Answer

Most properties offer off-street parking.

Question 4

How are maintenance request handled?

Answer

Maintenance requests are handled through our online tenant portal. Requests can be submitted 24 hours a day 7 days a week. The online portal provides an option to upload video of the issue to ensure the appropriate contractor is dispatched for the job.

Question 5

Are utilities included in the rent?

Answer

No. All utilities are paid by the tenant.

Question 6

How do you prefer to communicate with tenants?

Answer

Through the online tenant portal.

Question 7

What is the application process?

Answer

Completing the application, background check, proof of income, references (depending on credit), pay deposit, sign lease.

Question 8

How long is the lease?

Answer

Lease terms are 1 year for the first year. After the first year, the tenant will have the option to go to month-to-month or enter a 1-, 2- or 3-year lease.

Question 9

What’s the penalty for breaking the lease?

Answer

The penalty for breaking a lease can vary depending on state laws and the property manager. Some penalties may include forfeiting your security deposit, pay several months of rent or paying a percentage of the amount of rent left in our lease term.

Question 10

Is renter’s insurance required?

Answer

Yes. Renters insurance helps cover your belongings if they’re stolen or damaged by a covered peril, such as a fire. Renters insurance can also provide liability coverage that helps protect you financially if you’re found legal responsible for someone else’s injuries or damage to their property.

Question 11

When is the rent due and how do I pay it?

Answer

Rent is due on the 1st of each month with a five (5) day grace period. After the five (5) day grace period, a late fee will be applied.

Question 12

How much notice do I give before vacating the property?

Answer

Typically, the lease agreement specifies how much notice you need to provide the property management company before moving out of the property.